“There must be a culprit in the sanctuary,” I thought.
The video equipment had been set up and taken down by the same faithful volunteers for close to a year and a half without any problem. Now, each week, throughout the service, the video system would suddenly lose connection for a second or two and then return to normal. It started happening once every five minutes or so, then the problem grew steadily worse.
Pastors, leaders, technicians, and volunteers were all baffled over the situation. Over the course of several weeks, different teams tried updating the presentation system, double checking the connections, updating the computer, using different computers, checking the multiple adapters, replacing a converter, checking the temperature of the equipment, and checking the stress on the cabling, all to no avail.
In the end, I wondered, “Could someone be sabotaging the system?”
Finally, the entire system was setup during the week by a small group, determined to double check every connection until the issue was discovered. However, when everything was setup, the problem could not be reproduced.
Fortunately, one of the team members received a text message, and the problem occurred. Testing a theory, he sent a text message, and the disconnect happened again. Then, the technicians realized that a phone could simply be placed near certain connection points and the glitch would occur. The team found a thicker, more insulated cable and retested the system, placing cell phones over the cables and sending text messages back and forth.
The culprit in the sanctuary had been found. Unseen frequencies, which had previously not been released for cell phone use, had been steadily increasing in the room as people had updated their phones, thereby causing problems in the wired video equipment.
Thank the Lord we were able to purchase higher grade, better insulated cables. We’ve since learned that this will become more of an issue for sound and video systems overtime, so we’re taking steps to make the necessary equipment replacements ahead of time. It’s either that or make everyone check their cell phone at the door and I don’t see that happening.